Call Center Representative Melville

Call Center Representative

Part Time • Melville
GYMGUYZ on Long Island in Melville, NY  is hiring a call center representatives who are confident, self-starters who will bring positivity and a WOW experience to our clients. While the Call Center position is multi-faceted, it boils down to being our customers first point of contact and representing The GYMGUYZ brand, values and mission through phone calls, emails, text and video messages.  GYMGUYZ is the largest in-home, on-site and virtual personal training franchise with over 1000 cities served in the U.S., Canada, and the UK. We are seeking to grow the team at our corporate headquarters. At GYMGUYZ, we believe in building a strong foundation to support a successful endeavor. We do so by abiding by our core values. Our mission is committed to enhancing and changing the overall health and fitness of individuals worldwide. As the leader in home and on-site personal training, we take pride in providing convenient, customized and creative workouts that result in a new you.

The day to day:

·         Answering phones, emails, TXT, and live chat from customers

·         Professionally responding to client/prospect inquiries

·         Navigate a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures
·         Assist clients in scheduling / rescheduling their appointment.

·         Providing customers with all the necessary information about GYMGUYZ and our service.

·         Identifying, escalating priority issues, and reporting to management

·         Following up on complicated client interactions where required

·         Recording details of client interactions (proficiently and accurately)

·         Develop rapport with clients, with an upbeat and positive attitude.

·         Offer solutions- not excuses.  

What you will bring:
·         Excellent customer service attitude

·         Ability to engage and tailor interactions with each customer, making their experience exceptional
·         Friendly, confident and a self-starter

·         Strong verbal and written communicator

·         Positive and quick troubleshooter


Your Qualifications:
·         Flexible schedule 
·         1 year of customer service related experience (preferred)

·         1 year of call center (preferred)

·         Basic knowledge of computers i.e. navigation, copy/paste, open tabs, email

·         Excellent verbal and written communication - grammar, punctuation, and spelling (required) Supplemental Pay:
·         Commission plan

·         Competitive hourly pay rate
Compensation: $18.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to GYMGUYZ Corporate.

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Competitive Compensation Rates
Opportunity for Career Growth
Opportunity to change people’s lives and be rewarded for it
Flexible schedule with a fresh work environment daily – out of the gym
Opportunities to participate in professional development courses
Great team to work with!